The Connectivity Risk Index

A 3-minute executive self-assessment to benchmark your organization's exposure across Governance, Architecture, and Vendor Accountability.

Is your connectivity an asset or a liability?

In complex enterprises, connectivity is often treated as a utility—invisible until it breaks. This is a strategic error. Fragmented ownership creates "ghost" risks that impact NOI (Net Operating Income).

Capability	Level 1: Reactive High Risk	Level 2: Managed Stable but Costly	Level 3: Optimized Competitive Advantage
Governance & Ownership	Fragmented Decisions are made in silos (IT vs Facilities). No single owner for the outcome.	Defined Roles exist, but escalation paths are unclear. Reliance on vendor advice for strategy.	Single-Threaded One executive owner. Clear RACI matrix. Vendors are accountable to internal standards.
Financial Control	Unpredictable Surprise CapEx requests. Duplicate spend on similar tools. No visibility into TCO.	Budgeted Annual budgets exist but are frequently exceeded by "Change Orders."	Forecasted Multi-year TCO views. Spend is tied to measurable business outcomes (ROI).
Performance & Reliability	Anecdotal "Wi-Fi is bad" complaints drive action. No data to refute vendor claims.	Monitored Dashboards exist (green lights), but users still report issues. Data is siloed.	Predictive Anomaly detection prevents outages. SLAs are automated and enforced financially.

Diagnostic Checklist

Answer these 5 questions. If you answer "No" to more than 2, your organization is likely overpaying for underperformance.

1

Governance Is there a single named individual solely accountable for the connectivity outcome across IT, Facilities, and Ops?
2

Financial Are your vendor contracts tied to business outcomes (Guest Satisfaction, Speed) rather than just technical uptime?
3

Architecture Can you view a real-time dashboard separating Critical Traffic (Clinical, Panic Buttons) from Guest Traffic?
4

Monetization Does your current architecture capture data to reduce energy costs or optimize staffing?
5

Resilience Do you have a documented Disaster Recovery plan for connectivity tested in the last 6 months?

Phase 2: Get the Full Analysis

The self-diagnostic above touches the surface. The full FTCBiz Risk Matrix is a deep-dive engagement where we audit Vendor SOWs, Security Posture, and Lifecycle Gaps.

Schedule Your Risk Review