The FTCBiz Operating Model: governance that holds under real-world pressure.
The FTCBiz Operating Model (single-threaded accountability)
A repeatable governance and delivery loop that turns in-building connectivity into a managed platform—measurable, auditable, and scalable.
Governance
Single decision path across stakeholders, vendors, and sites—reducing delays, rework, and hidden risk.
Measurement
Operational KPIs and board-level reporting: uptime, coverage, adoption, incident rate, and cost-to-serve.
Repeatability
A scalable playbook for multi-site rollouts—designed for enterprise operators and CIO governance models.
Most programs fail at scale because they rely on individuals and vendor goodwill. FTCBiz installs a repeatable operating cadence and decision model that survives turnover, footprint growth, and vendor change.
The cadence
A predictable executive rhythm that turns connectivity into a managed platform.
Weekly operating sync
Escalations, rollout blockers, vendor performance, and risk decisions.
Monthly executive review
Roadmap progress, budget posture, exceptions, and alignment.
Quarterly board-ready brief
Risk posture, outcomes, and next-quarter capital logic.
Decision rights
We clarify who decides what—so delivery does not stall between functions.
IT
- Security policy, architecture standards, tooling, identity, segmentation.
Facilities
- Physical constraints, access windows, construction dependencies.
Security / Compliance
- Regulatory requirements, public safety, audit posture.
Operations
- Service levels, experience priorities, business continuity.
How we differ
FTCBiz is not a consultant, MSP, or staffing substitute. It is an executive operating function.
If your footprint is growing, the operating model must be institutional.
We can install standards and governance that scale across properties—without slowing delivery.